📦 Shipping & Return Policy – Massi

At Massi we want your shopping experience to be smooth and transparent. Below you’ll find everything you need to know about how we ship your order and what to do if you need to return a product.

🚚 Shipping Policy

Carrier:

UPS Standard

We ship all orders using UPS Standard to ensure safe and reliable delivery worldwide.

🌍 International Shipping

We deliver to most countries across the globe.
Delivery times vary depending on destination, but typically range between 3 to 7 business days after dispatch.
Tracking information will be provided once your order has shipped.

💡 Notes:

All orders are processed within 1–2 business days.
Any applicable customs duties or taxes are the responsibility of the customer and vary by destination country.

🔁 Return Policy

If you’re not satisfied with your purchase, we’re here to help.

📦 Return Process

Returns are accepted within 30 days from the delivery date.
The product must be unused, in its original packaging, and in resellable condition.

🔁 Return Shipping

Customers are responsible for shipping the item back to us.
Please send the return to the following address:

[Your Store Name]

Via Camillo Benso Conte di Cavour, 55

96011 Barcellona Pozzo di Gotto (ME)

Italia

💸 Refunds

Once we receive and inspect the returned item, we will:
- Reimburse the product cost
- Reimburse the return shipping cost (please include a copy of the shipping receipt inside the package or send it to our support team)
Refunds will be issued to the original payment method within 5–7 business days of receiving the return.

🛎 Need Help?

If you have any questions about your shipment or return, feel free to contact our customer support team at support@z3nmassi.zendesk.com.

We appreciate your trust and support!