Massi
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Activity overview
Latest activity by Massi-
Massi created an article,
📦 Shipping & Return Policy
At Massi we want your shopping experience to be smooth and transparent. Below you’ll find everything you need to know about how we ship your order and what to do if you need to return a product. 🚚...
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Massi created an article,
🔧 How to Remove a Bike Chain with a Quick Link
Modern bicycle chains often include a quick link (also called a master link), which allows for easy removal and installation of the chain without breaking rivets. Whether you’re cleaning your drive...
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Massi created an article,
🔧 How to Tighten the Handlebar Top Cap Bolt to Prevent Fork Movement
Maintaining a stable front fork is critical for safe and responsive bike handling. If you’re experiencing clunking, looseness, or play in your headset—especially when braking or riding over rough s...
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Massi created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Massi created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Massi created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Massi created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Massi created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Massi created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Massi created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more